Many of the adaptive shoes we stock are suitable for people who wear AFOs, DAFOs, KAFOs or other orthotic devices. Features such as extra depth, wide openings, removable insoles and adjustable fastenings can make it easier to fit shoes over braces.

Because every orthotic and every shoe is different, we recommend checking the individual product description or contacting us before ordering if you're unsure which style will work best.

Adaptive shoes are designed to make getting footwear on and off easier while improving comfort and independence. They often include features such as zip-around openings, extra-wide access, adjustable fastenings, removable insoles and additional depth.

They're suitable for people with limited mobility, orthotics, swollen feet, arthritis, neurological conditions and many other accessibility needs.

Unlike traditional footwear, adaptive shoes are designed with accessibility in mind. Depending on the style, they may feature full-opening zips, wider openings, extra depth, lightweight construction or removable insoles.

These features make dressing quicker, easier and more comfortable without compromising on style.

Many of our shoes include removable insoles to provide additional depth or make room for custom orthotics.

We recommend replacing the original insole with your orthotic rather than removing all cushioning completely, as this helps maintain the shoe's comfort, support and durability.

Yes. Many of our adaptive shoes are designed to accommodate custom orthotics thanks to their removable insoles, extra depth and adjustable fit.

As every orthotic is different, compatibility can vary between brands and styles. If you'd like advice before purchasing, our team will be happy to help.

Yes. We stock a range of wide fit and extra-wide shoes from leading adaptive footwear brands.

Many styles are designed for swollen feet, orthotics, AFOs and anyone needing extra room for comfort throughout the day.

Many wheelchair users choose adaptive footwear because it's easier to put on, offers greater comfort when seated and can accommodate orthotics or swollen feet.

The most suitable shoe will depend on your individual needs, so please get in touch if you'd like personalised advice.

Yes! We currently carry boots in toddler, children's, and women's sizes. Please check our online store.

If you want to wash your shoes, we recommend occasional hand washing. We advise against putting your shoes in the washing machine.

Please contact our service department: help@billyfootwear.uk or give us a call on (0121) 790 0130

Our customer service hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. If you contact us outside of these hours we'll get back to you just as soon as we can.

Each footwear brand fits slightly differently, so we recommend using the size guide provided on the individual product page.

If you're wearing orthotics or braces, remember to allow enough room for both your foot and the device. When in doubt, our team is happy to help you choose the right size.

Processing time – Please allow 2 business days for your order to be processed before shipping.

Once our fulfillment team processes your order, you will receive an automated email with your tracking number.

We ship all of our products from our head office in Birmingham.

Unit F, Concorde House,
Union Drive,
Sutton Coldfield,
West Midlands, B73 5TE

Some of the items we sell qualify to be VAT free (zero rated) provided they are being purchased by, or on behalf of someone who is "chronically sick or disabled" and the goods are for "personal or domestic use".  Eligible items are only those specifically designed and made for those with a disability.  Please see link below:

Vat Exemption for UK residents